Refund and Returns Policy
By placing an order with MQD USA, you agree to the terms outlined below.
1. Returns
Products may be eligible for return within 30 days of the delivery date, provided that they:
- Are unused and in their original condition.
- Are returned in the original packaging.
- Include all accessories, manuals, and documentation (if applicable).
- Are accompanied by proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Custom-made or special-order products.
- Personalized or modified items.
- Products damaged due to misuse, abuse, or improper installation.
- Clearance or final sale items.
- Products returned without prior authorization.
- Items showing signs of use or alteration.
3. Return Authorization
To initiate a return, contact us at:
Returns sent without prior approval may not be accepted.
4. Refunds
5. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.
We may request photographs or additional information to evaluate your claim.
If approved, we will, at our discretion:
6. Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has shipped, it cannot be canceled and must follow the standard return process.
Custom or made-to-order products may not be canceled once production has begun.
7. Return Shipping
Unless the return is due to our error or a defective product:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service.
- MQD USA is not responsible for returned packages lost or damaged during transit.
8. Exchanges
Please contact us before sending any item for exchange.
9. Limitation of Liability
10. Changes to This Policy
11. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us: