Shipping Policy
Effective Date: July 22, 2026
Thank you for choosing MQD USA. This Shipping Policy explains how orders placed through https://mqd-usa.com are processed, shipped, and delivered.
By placing an order with MQD USA, you agree to the terms outlined below.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been received and verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Custom or made-to-order products may require additional processing time. Estimated production times will be communicated at the time of purchase.
2. Shipping Methods
We work with reputable shipping carriers to ensure timely and reliable delivery.
Available shipping options and estimated delivery times will be displayed during checkout, where applicable.
3. Shipping Rates
Shipping charges are calculated based on factors such as:
- Delivery location
- Package size and weight
- Shipping method selected
Any applicable shipping fees will be displayed before you complete your purchase.
4. Delivery Time
Estimated delivery times vary depending on your location and the shipping method selected.
Typical delivery times are:
- United States: 3–7 business days
- International Orders: 7–21 business days (where available)
Delivery estimates are provided for convenience only and are not guaranteed.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.
Tracking updates are provided by the shipping carrier and may take up to 24 hours to appear.
6. Shipping Restrictions
MQD USA currently ships to locations where our products are legally permitted.
Some products or destinations may be subject to shipping restrictions due to applicable laws, carrier limitations, or export regulations.
7. International Shipping
For international orders:
- Customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country.
- Delivery times may be affected by customs processing and local regulations.
- MQD USA is not responsible for delays caused by customs authorities.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
MQD USA is not responsible for delays, lost shipments, or additional shipping costs resulting from incorrect or incomplete addresses.
If you notice an error in your shipping information, please contact us immediately.
9. Lost or Damaged Shipments
If your order is lost or arrives damaged:
- Contact us within 7 days of the expected delivery or receipt of the shipment.
- Please provide your order number and, if applicable, photographs of the damaged package or product.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
10. Delivery Delays
While we strive to deliver orders promptly, delivery times may be affected by circumstances beyond our control, including:
- Severe weather
- Carrier delays
- Customs inspections
- Natural disasters
- Public holidays
- Other unforeseen events
MQD USA is not liable for shipping delays caused by these circumstances.
11. Order Changes and Cancellations
Order changes or cancellations may be requested before the order has been processed or shipped.
Once an order has shipped, changes or cancellations may no longer be possible.
12. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
MQD USA
Website: https://mqd-usa.com
Email: info@mqd-usa.com